Why is my server suspended?

Are you unable to start your server in the game panel? This article will explain a likely cause and how to fix it.

If you cannot re-enable your server in the panel, this is generally due to an outstanding balance on your latest invoice. If you do not pay your invoice, after the second invoice reminder, your server will automatically be set to suspended. This means that you cannot access your server, as it will be offline. This can only be resolved by logging into the billing panel and paying any outstanding invoices. After doing this, your server will be automatically reactivated and available to access within a few minutes.

Have you paid all invoices, but your server is still suspended? Please contact us so that a support agent can resolve this matter.

Last updated